Support
If you need help with Alasia, have a question, or want to report a problem, we're here to help.
Contact Support
Email support@alasia.app.
For your privacy, please don't send conversation transcripts, memories, or other sensitive personal information unless you intentionally choose to share information necessary to explain your issue.
Subscriptions & purchases
Alasia subscriptions are purchased and billed through Apple's App Store. You can view your current plan and usage inside Alasia under Settings.
If you previously purchased an Alasia subscription and it isn't appearing correctly, open Alasia's Subscription screen and use Restore Purchases.
You can manage or cancel an active subscription through your Apple subscription settings. Changes to billing, refunds, and purchase eligibility are handled through Apple where applicable.
Usage
Alasia's Usage screen shows the AI and neural voice turns associated with your current trial or subscription period. If your voice allowance is exhausted while AI turns remain, you may continue using available text AI functionality until the applicable AI allowance is reached.
Privacy & your data
Alasia includes controls for managing memories and patterns, clearing conversations, and exporting your data. See the Privacy Policy for details about how Alasia processes information.
When contacting us
Please include a concise description of the problem, the feature involved, and any error message you saw. You do not need to send your private conversations to receive general support.